Policies & Ordering
Our Online Shop uses a payment gateway called PayPal.
The site is secure and easy to use.
PayPal accepts Mastercard, Visa and American Express.
We can confirm that any order placed with
credit card details through our website is secure; you can see this by the 'https' up at
the top of the browser window which means
you are entering a secure website.
1. Click on a product in our shop that has a quantity value on the right hand side and enter the number of pieces you require and "Add to Cart". If you want to see your cart contents at any point just go to "View Cart" up the top menu..
2. Once you have finished shopping click onto "View Cart", then "Place Order". This takes you from our shopping cart and in to the PayPal payment gateway. Simply fill in your address, different delivery address if applicable, your phone number etc and then your credit card details. Then click "Purchase".
3. Our sales team at the office are always happy to help you should you encounter any problems ordering online. Don't hesitate to contact us: 07 896 7745 and you will speak to either Jill or Bruce.
Freight charges vary depending on your total value of your order. We have entered some generic freight rates based on a total order value and this is automatically calculated and the amount entered in the freight box as shown.
If you are purchasing locally you can buy On Line but select 'Local Pickup' which removes the freight charges.
Once your order has been received please allow up to 10 days for delivery, most orders will be despatched within 5 days.
Please note that once you have received you order, should there be any problems, please contact our office within 7 days on 07 896 7745.
Out of Stock
In the unlikely event that you have managed to place an order with us and we are out of stock on that item, we will either offer you a replacement item, credit your order to you or place your order on backorder and fill when we receive stock. The only downside to this is our time window with Burleigh is sometimes up to 2 months.
We apologise for any inconvenience this may cause and will work with you to find an amicable resolution.
If you are not happy with your purchase or it is faulty we will issue a refund. However we cannot reimburse the postage costs unless the item is faulty or delivered to you in error. As mentioned above please let us know within 7 days of receiving your order.
PO Box 325
Please note that all our items are made and decorated by hand, making every item unique. The shading and colour may vary slighty from piece to piece, and we believe that in this day of mass produced machined products that it is refreshing to have a piece made by the human hand!